Quality Assurance

ISO 9001:2015 is the international standard for manufacturing companies  looking to safeguard their brand reputation and product integrity across borders. Here at Inpac, we can assist you in navigating the complex world of quality management systems.

What is quality assurance, and why invest in it?

Today, ISO 9001:2015 has become the standard for quality managements systems for manufacturing companies around the world.
After numerous mishaps, particularly with offshore suppliers, it became clear that purchasing companies needed verification that their suppliers were playing by the rules. In fact many industries,
such as medical, require their manufacturing partners to have this certification. Manufacturing companies who operate by ISO standards clearly show suppliers they are committed to utilizing
the highest-quality standards in their production processes.

Implementing ISO 9001

Implementing the ISO 9001 standards can be a daunting task. It involves cooperation and feedback from internal and external stakeholders. Companies go through a rigorous assessment before implementing the quality management principles throughout the organization.  To help with the process, companies hire a certification body (audit firm) to help them create a plan and comply with the standards. 

This implementation can cost thousands of dollars in fees depending on the size of the business. Also, there is a cost to reallocating internal resources to assist with the certification. 

The benefit of working with Inpac to develop your quality management system is that we act on your behalf, work with the certification body and understand your products, policies and procedures. 

an inpac team member assisting a client with a quality management system

Typically, customers save around 40% when working with Inpac against a traditional certification body. 

How Integrated Pacific implements quality assurance systems

Quality assurance involves a systematic approach to preventing and identifying defects or issues in processes and products. Here are the steps to implement a quality assurance system:

1.Set Quality Objectives:
Define clear and measurable quality objectives for your organization. These objectives should align with your business goals and customer expectations.

2.Create Quality Standards:
Develop specific quality standards and criteria that your products or services must meet. These standards should be based on industry best practices, regulations, and customer requirements.

3.Design Quality Control Processes:
Develop and document the processes and procedures that will be used to control and monitor quality. This includes production processes, testing methods, inspection procedures, and any other relevant activities.

4.Training and Education:
Ensure that your employees understand the importance of quality and are adequately trained in quality control processes. Training should cover both technical aspects and the company’s quality policies.

5.Quality Control Equipment and Tools:
Provide the necessary equipment and tools for quality control and ensure they are well-maintained and calibrated regularly.

6.Quality Management System (QMS):
Implement a QMS if you don’t already have one. A QMS is a framework that helps document, manage, and continually improve quality-related processes.

7.Quality Inspections and Testing:
Integrate inspections and testing at various stages of production or service delivery. This ensures that quality issues are identified and addressed early.

8.Documentation and Record Keeping:
Maintain detailed records of all quality-related activities, including test results, inspections, and non-conformances. Proper documentation is essential for traceability and auditing.

9.Continuous Improvement:
Emphasize a culture of continuous improvement. Regularly review quality data, identify areas for improvement, and implement changes as needed.

10.Supplier Quality Assurance:
Collaborate with suppliers to ensure they also meet your quality standards. Establish quality expectations and evaluate supplier performance regularly.

11.Customer Feedback and Complaint Handling:
Establish a system for collecting and addressing customer feedback and complaints. Use this information to make improvements and demonstrate commitment to customer satisfaction.

12.Auditing and Compliance:
Conduct internal audits to ensure that your quality assurance processes are being followed. Also, be prepared for external audits by regulatory bodies or customers.

13.Root Cause Analysis:
When quality issues arise, conduct root cause analysis to identify the underlying reasons for problems. Address the root causes to prevent recurrence.

14.Quality Metrics and Key Performance Indicators (KPIs):
Define relevant KPIs and metrics to monitor the effectiveness of your quality assurance system. Use these indicators to track progress and make data-driven decisions.

15.Communication and Training:
Ensure that all employees are informed about the quality assurance system, its processes, and their role in maintaining quality. Regularly communicate updates and changes.

16.Legal and Regulatory Compliance:
Stay informed about relevant laws, regulations, and industry standards that pertain to your products or services. Ensure compliance with all applicable requirements.

17.Management Support:
Ensure that top management is fully committed to the quality assurance system. Leadership support is essential for the success of any quality initiative.

Remember that a quality assurance system is an ongoing commitment to maintaining and improving quality. It requires regular reviews, adjustments, and a dedication to meeting or exceeding customer expectations.

Work With Integrated Pacific

Take the next step to ensure your company’s continued success. Connect with Inpac for our comprehensive Quality Assurance Services. 


get in touch